Terms of Service
Our Terms of Service is in place to uphold the high standards that we have for ourselves, in order to bring you the best products possible. Should any issues arise in regards to our Terms all enquires, questions, complaints and comments are welcome via the Contact Us tab.
1. Returns Policy
Unsuitable or faulty items may be subject to return upon request of the buyer. Under the correct conditions, postage will be paid by the manufacturer, unless stated otherwise. The manufacturer is not responsible for any damages that occur as a result of poor handling or a lack of adequate care for their product.
2. Cancellation Orders
Orders may be cancelled if it is deemed necessary by the buyer. Proof of purchase must be provided to receive a full refund from the manufacturer.
3. Shipping Policy
Shipping within Australia generally takes up to 10 working days, depending on location. Buyers will receive a tracking number once their order has been completed and may track their order as it progresses through the allocated postage system.
All clients and affiliates associated with the company have the right to privacy and confidentiality. The manufacturing organisation recognises these rights and any/all information provided to the manufacturers will not be shared in any capacity without the permissions of the individual.
5. Client Safety
The safety of all clients is paramount in our design process. This is not only in regards to personal, physical safety but also cultural safety Should any fault arise with any of our products, please do not hesitate to contact us immediately.
6. Cultural and Intellectual Property
The designs, concept and name of 'Since Forever Apparel' is recognised as official cultural and intellectual property of the manufacturer and should not be used in any case without the permissions of the manufacturer.
Responsibilities for the use of designs, concepts and names at the request of other stakeholders who are associated with varying Indigenous language groups, does not fall within the responsibilities of the manufacturer but the buyer.
Therefore, any requests made by a buyer, should be done in accordance with the necessary cultural values, Laws and permissions in mind.
We thank you for your patience, respect and understanding and very much look forward to hearing from you.